Pinehurst

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Banquet Server - On Call

Banquet Server - On Call

Company  
Pinehurst Resort & Country Club
Shift 
Work hours vary
Position Type 
Part Time - Regular
Area of Interest 
Food & Beverage
Job ID 
2017-2718
Exempt/Non-Exempt 
Non-Exempt

More information about this job

Summary

This position primary responsibility is to serve meals to our Members/Guests using the following Food and Beverage operational procedures:

 

 

Education and/or Experience

High school diploma or General Education Diploma (GED) and a minimum of 3 months related experience; or equivalent combination of education and experience.

 

 

Essential Duties and Responsibilities

  • Display friendliness and helpfulness at all times, to Members, Guests, Visitors, Business Partners and fellow Employee Partners.

  • Adhere to all Property and Department policies and procedures.
  • Observe all safety and security procedures. Use equipment and material properly. Report potentially unsafe conditions.
  • Present menu, answers questions, and makes suggestions regarding food, Beverages, Wines and service.
  • Relays order accurately to kitchen and serves courses from kitchen and service bars.
  • Perform assigned side work
  • Stock credenzas to SOP
  • Greet Member/Guest in a timely, friendly, professional manner. Use Member/Guest's name at least three times during service period
  • Efficiently delivers and serves food and/or beverage orders
  • Station restocked for next meal
  • Check out with supervisor
  • Perform in accordance with department Standards of Operation
  • Knowledgeable of menu items, preparation and prices
  • Responsible for the financial accounting of each station according to established procedures
  • Proper use of Micros system
  • Responds to and informs supervisor of any Member/Guest questions, complaints and suggestions or maintenance issues
  • Attend Resort training classes as required
  • Attend outlet staff meetings as scheduled
  • In this position you will be expected to be available to work in various locations of Food and Beverage outlets depending on business levels. In addition, you will be expected to work holidays wherever needed even if your primary outlet is closed.
  • Perform other job duties as assigned.

  

COMPETENCIES

To perform the job successfully, and individual should demonstrate the following competencies:

 

Customer Service:

Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

 

Interpersonal Skills:

Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting Keeps emotions under control; Remains open to others’ ideas and tries new things.

 

Oral Communication:

Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Participates in meetings.

 

Teamwork:

Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests.

 

Attendance/Punctuality:

Is consistently at work and on time; Ensure work responsibilities are covered when absent; Arrives at meetings and appointments on time.

 

Dependability:

Follow instructions, responds to management directions; Takes responsibility for own actions; Keeps commitments.

 

 

MATHEMATICAL SKILLS:

Ability to add, subtracts, multiply, and divides in all units of measure, using whole numbers, common fractions, and decimals.