AM F&B Captain (Carolina Dining Room)

Company
Pinehurst Resort & Country Club
Shift
Work hours vary
Position Type
Full Time - Regular
Area of Interest
Food & Beverage
Job ID
2017-2868
Exempt/Non-Exempt
Non-Exempt

Summary

The primary purpose of this position is to supervise all daily operations of dining outlets to include the hiring and training of staff, scheduling, counseling, payroll control, training, overseeing service for all meals ensuring that all guests receive the highest level of service set by the resort. Must be willing and able to work various/multiple outlets and shifts within the Food and Beverage Division.

 

 

 

Education and/or Experience

High school diploma or general education degree (GED), and a minimum of 2 years related experience; or an equivalent combination of education and experience.

 

 

Essential Duties and Responsibilities

  • Display friendliness and helpfulness at all times, to Members, Guests, Visitors, Business Partners and fellow Employee Partners.

  • Adhere to all Property and Department policies and procedures.
  • Observe all safety and security procedures. Use equipment and material properly. Report potentially unsafe conditions.
  • This position involves driving a company vehicle and/or company insured vehicle. A valid driver’s license is required, along with successful completion of a pre-employment Motor Vehicle Report (MVR) and annual MVRs, according to company guidelines. Follow safe, defensive driving practices at all times, obey all traffic laws, regulations, signals and markings, use a seat belt, and follow Company policies and procedures, including the Substance Abuse Policy. Never drive while under the influence of drugs, alcohol or medications that may impair your ability to operate a vehicle safely, report any accidents immediately and cooperate fully with insurance claims investigations.
  • Interview and hire dining outlet Employee Partners in accordance with resort standards
  • Ensure all Employee Partners are trained in accordance with Pinehurst standards.
  • Ensure that proper controls are in place and adhered to for reservations taking for dining outlets.
  • Ensure rooms are properly set for all meal periods.
  • Participate in the performance review process for all dining outlet Employee Partners.
  • Participate in the disciplinary counseling for all dining outlet Employee Partners.
  • Assign side work and supervise all cleaning and stocking assignments.
  • Ensure proper supplies are on hand at all times in order to effectively service the guest.
  • Allocate the service stations for meal periods.
  • Participate in all meetings as required - Food and Beverage, Manager Meetings, Pre-Convention and BEO when necessary.
  • Responsible for handling all guest concerns that arise in dining outlets.
  • Responsible for payroll and expense control associated with dining outlets.
  • Responsible for the development of staff in dining outlets (busser to server, etc.).
  • Responsible for ensuring all reports are completed in a timely manner, i.e., menus scores, special events summaries, maintenance walk through.
  • Assumes total accountability for all dining outlet activities.
  • Complete weekly schedule on Saturday.
  • Meet payroll budget set by F&B Director.
  • Check resumes daily to ensure group dining arrangements are properly accommodated and assign work stations. Pre-assign tables for larger reservations. Prepare gratuity sheets, morning charts and meal check out.
  • Maintain systematic training calendar for all meal periods at pre-shift meetings.
  • Monthly tracking of staff benefit hours during established months.
  • Order supplies, fine tune buffet, prepare coffee breaks.
  • Greet and seat guests, monitor the consistent use of the standards of service.
  • Proficient with micros and required paperwork.
  • Can perform the duties of servers and bartenders.
  • Is familiar with pertinent ABC laws.
  • Assist with Period End inventory and respond to P & L statement.
  • Act as liaison for Room Service.
  • This position does not state or imply that the above are the only duties and responsibilities assigned to this position.       Employees holding this position will be required to perform other job related duties as requested. All requirements are subject to possible modifications to reasonably accommodate individuals with a disability.
  • Perform other job duties as assigned.

 

 

MATHEMATICAL SKILLS:

Have the ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

 

 

 

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