Turndown Attendant

Pinehurst Resort & Country Club
2nd shift
Position Type
Part Time - Regular
Area of Interest
Job ID


The primary purpose of this position is to clean and prepare guest rooms for the evening.









Education and/or Experience

High School diploma or General Education Degree (GED) and a minimum of three months related experience; or an equivalent combination of education and experience.

Essential Duties and Responsibilities


  • Display friendliness and helpfulness at all times, to Members, Guests, Visitors, Business Partners and fellow Employee Partners.
  • Adhere to all Property and Department policies and procedures.
  • Observe all safety and security procedures. Use equipment and material properly. Report potentially unsafe conditions.
  • This position involves driving a company vehicle and/or company insured vehicle. A valid driver’s license is required, along with successful completion of a pre-employment Motor Vehicle Report (MVR) and annual MVRs, according to company guidelines. Follow safe, defensive driving practices at all times, obey all traffic laws, regulations, signals and markings, use a seat belt, and follow Company policies and procedures, including the Substance Abuse Policy. Never drive while under the influence of drugs, alcohol or medications that may impair your ability to operate a vehicle safely, report any accidents immediately and cooperate fully with insurance claims investigations.
  • Turn back the top sheets.
  • Fold bedspread and place at the foot of the bed.
  • Place mints and card on bed.
  • Arrange pillows upright and against the headboard.
  • Clean all glasses and ashtrays.
  • Empty all trashcans.
  • Neatly arrange personal items.
  • Close sheers and drapes.
  • Turn TV on to Pinehurst channel, low volume.
  • Turn off all lights except the one on the nightstand.
  • Replace all used towels/washcloths and any amenities with less than half remaining.
  • Refold toilet and facial tissue.
  • Wipe dry vanity, soap dishes, tub, floor etc.
  • Close toilet lid.
  • Report any maintenance problem to supervisor.
  • Load and keep cart organized.

At times, the Turndown Attendant may be required to fulfill the following duties:

  • Clean all carpet in lobbies, hallways, stairways and other assigned areas. Use a vacuum cleaner if noise will not disturb guests or members, otherwise choose other tools or equipment.
  • Dust all furniture, moldings, ledges, and fixtures; wash moldings and ledges if necessary.
  • Dust picture frames, mirror frames, and other wall decorations, wipe windows and mirrors when necessary.
  • Dust or wash floors and door frames, and polish all brass hardware on doors.
  • Dust or wash stair railings, window and door sills, and hardwood floor sections.
  • Clean ash urns and ashtrays in all areas, and remove trash from trash containers.
  • Clean all telephone areas, and resupply standard amenities.
  • Clean all public and personnel bathrooms, remove trash, and resupply amenities.
  • Clean all assigned outside areas, such as patios, porches and landings, and keep outdoor furniture in good condition and pleasantly organized.
  • Vacuum and dust in the dining room and lounge.
  • During season, maintain swimming pool restrooms and towel supply; keep pool furniture organized and remove trash.
  • Clean and restock attendant carts at end of shift.
  • Perform other job duties as assigned.



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